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Library Access Services Manager

Requisition ID req1253
Department Library & Media Services
Campus SY-Sylvania Campus
Employment Type Administrative-Full Time
Best Consideration Date For best consideration, apply by June 1, 2022; applications received after this date are not guaranteed a review
Position Summary

Portland Community College Library is hiring a Library Access Services Manager. The Library Access Services Manager reports to the Library Dean and is responsible for managing the day-to-day operations of functional areas within the Library’s Access Services division. The scope of responsibility includes all libraries and points of service delivery at the College.

The Access Services Manager represents the Access Services division on the Library Leadership Team, the Library Advisory Council, and division/college management teams. This position contributes to the development, recommendation, and administration of Library policies, procedures, and processes. The Access Services Manager partners with internal and external stakeholders to foster collaborative strategies to shape a robust and sustainable environment for equitable student success and life-long learning. This position is critical to ensuring culturally responsive and inclusive operations that center historically underserved and marginalized communities and support flexible service delivery modalities that enhance access and equitable student outcomes.

Other responsibilities include designing, organizing, maintaining, and managing the processes and operations of the Access Services division including circulation, consortial resource sharing (Orbis Cascade Alliance Summit), and interlibrary loan. The Access Services Manager shares responsibility for library system configuration (specifically in the areas of fulfillment and resource sharing: PCC Library uses Ex Libris’s Alma ILS in a consortial implementation and will be implementing Rapido for interlibrary loan by summer 2023). This position is responsible for overseeing and providing input about budget and resource allocation within Access Services. The Access Services Manager develops and leads complex projects within the library and in collaboration with other college departments. 

We are looking for a leader who will bring a diversity of identity, culture, and experience. The Access Services Manager works cooperatively with library employees (managers, classified staff, and faculty) to build an environment that inspires and communicates a sense of belonging and collaboration to a diverse group of staff and students. We encourage applicants who are fluent in a language in addition to English, such as Arabic, Chinese, French, Japanese, Korean, Russian, Spanish, Vietnamese, or American Sign Language.

See the classification description for additional information:

Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

**In your cover letter please address how you embody the following success criteria through lived and/or professional experience, as well as how you incorporate an equity focus in your day-to-day actions and maintain a commitment to social justice and active anti-racism.**

  • Commitment to core library values, including access to information, confidentiality/privacy, and intellectual freedom. Connection to the larger library community through professional development and/or service in order to enhance professional skills and identify new developments in the profession that impact the library and strengthen and improve services.
  • Awareness of one’s own privilege and cultural background and how these influence perceptions, values, practices and engagement with students and staff. Ability to disrupt prejudice, discrimination, and racism that impacts students and employees at the interpersonal, intergroup, and institutional levels.
  • Ability to hire, develop, and empower an effective team focused on equitable student success and retention; ability to engage the library toward a more student-centered, culturally responsive, human-centered, and trauma informed model that supports the belonging and wellbeing of students and employees. Commitment to collaboration and creating an empowering and positive work environment for library employees.
  • Application of culturally responsive management practices and processes to achieve equitable and positive employee success. Experience applying a collaborative leadership approach to supervision, decision making and long-term strategic operations, development and sustainability of programs that serve students from historically marginalized identities.
  • Experience configuring integrated library systems (Ex Libris Alma, preferred) in areas of fulfillment, circulation, resource sharing, etc.
  • Commitment to customer service and creating an inclusive and supportive learning environment for students. Strong commitment to student-centered policy and procedure, and design and management of welcoming library spaces.
  • Experience engaging in a cycle of assessment (individual or library-wide), including: goal setting, articulating criteria for evaluation, gathering data, analyzing results and responding to results. Proficiency in statistical analysis, data visualization, and assessment to support library reporting and decision-making, and identification of overarching trends.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Master’s degree in Library Science or related from an American Library Association accredited institution or international equivalent.

Two (2) years  of experience  related to areas of assignment, including one (1) year of experience with management-level supervision of employees (hiring, assessment, discipline, etc).

Successful completion of PCC Lead Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

Position Grade J
Starting Salary Expectations Minimum $65,713 to range midpoint of $80,496. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity.
Position Grade Salary Range $65713 to $95282 Annual Salary
PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. After one year of management or confidential service, PCC also provides a 2% contribution to a 403(b) account for eligible management and confidential personnel. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- 14.67 hours of vacation leave per month
- 1 day of sick leave per month
- 11 holidays
- 3 additional personal leave days per year

View a complete list of PCC benefits.

Working Conditions and Physical Requirements Work is generally performed in a standard office environment with frequent interruptions and irregularities in the work schedule. Learned physical skill is required to operate a computer keyboard and/or other input devices with proficiency. Travel to other locations is required.
Background Check Required Yes

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

  • Veterans: DD214
  • Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.