| Candidate Profile |
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Experience managing support teams, and supporting students, faculty, staff and the
general public from a client service\customer service perspective.
● Demonstrated skill in time management, communication, and prioritization.
● Experience in working through difficult situations and collaborating with others to resolve
issues.
● Communication skills related to keeping management updated on issues related to our
client service and equipment status in our labs.
● Experience supporting large computing environments, classrooms and computer labs.
● Experience with project planning and management for large-scale system
implementation projects, which includes: technology assessment, RFP creation, vendor
negotiation, implementation planning, testing, documentation, communication, and
budgeting.
● Experience with reviewing and documenting departmental expenditures related to
hardware, software, equipment, and supplies, which includes coordinating the
processing of purchase orders, blanket PO’s, and purchasing card transactions, verifying
that account coding is correct and the appropriate budget is available.
Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Bachelor’s Degree in Information Technology or Computer Science discipline. Relevant
experience may substitute for the degree requirement on a year-for-year basis. Five years
progressively responsible, professional information technology experience related to area of
assignment, including two years of supervisory experience.
Preferred Qualifications Experience with supervising technical/support staff. Hires, evaluates, trains, disciplines
and recommends dismissal of staff as necessary.
● Experience with supervising technical/support staff related to operational workflow.
Tracks, assigns work/tasks, monitor progress via service tickets, handles escalations,
ability to create ad hoc reports to help track work completion
● Intermediate knowledge and experience supporting desktop and laptop computers
(Windows and Mac) including troubleshooting techniques.
● Intermediate knowledge and experience working with computer software applications
and tools (ex. MS Office, Adobe, Browsers, Google Suite & GoPrint)
● Experience with develops, recommends, and administers policies, procedures, and
processes in support of Technology operations in assigned area of responsibility;
implements and monitors compliance with approved policies, procedures, and
processes.
● Experience with collecting and analyzing a variety of complex data and information.
Performs statistical analysis and summarizes findings in applicable reports or other
communication mediums.
● Experience in project management for software and hardware technology update and
deployments.
● Experience with managing hardware and software tracking, which includes participating
in the development of processes to track assets, manage and coordinate inventory,
and/or other related activities. Works closely with vendor companies. Maintains vendor
partnerships.
● Experience in managing and participating in the installation, configuration,
troubleshooting, maintenance, and repair of applicable technologies and associated
equipment.
● Can effectively work independently or within a team, both as a leader or participating
member.
● Can participate in/on a variety of meetings, committees, task forces, and/or other related
groups to communicate information regarding college-wide technology services,
programs, areas of opportunity, and/or other pertinent information as appropriate.
● Experience with serving as a liaison with other departments and stakeholders in order to
provide information on available resources, programs, and/or services. |
| PCC Benefits |
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs. PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. After one year of management or confidential service, PCC also provides a 2% contribution to a 403(b) account for eligible management and confidential personnel. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- 14.67 hours of vacation leave per month
- 1 day of sick leave per month
- 12 holidays
- 3 additional personal leave days per year
For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits View a complete list of PCC benefits.
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