Job Details

The Student Accounts Services department at Portland Community College is hiring a Student Account Specialist to join the team. This person would be working at the Southeast campus primarily, with travel to the other campuses as needed. This role performs a variety of activities to ensure the efficient and effective operation of a Student Accounts office.

This is a front-line customer service position that helps students, staff, parents and community members in person and over the phone. They provide daily cashiering transactions, answer phone calls, and assist students at the window to resolve a broad array of complex financial issues. While helping with daily financial transactions, this person will be asked to engage with students in financial conversations and planning to help ensure student financial success and referring students to appropriate college and external resources. This position provides service to a diverse population including non-native English speakers, international students, high school students and other community members whose needs and interests may vary, and consistently delivers these services in a professional, efficient and friendly manner.

This is a 40 hour a week position, scheduled Monday through Friday. Shifts are Monday-Thursday (8:30am-5:30pm) and Friday (8:00am-4:30pm). This position may be eligible for hybrid work, with one day remote and four on-site. However, availability of remote work varies depending on the needs of the department and proficiency and comfort of the employee. In order to work remotely, the individual must have an appropriate workspace, adequate internet access, and may not perform other duties (such as child/elder care, other job) during work hours. The department will provide a laptop that can be used both remotely and on-site.

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/StudentAccountsSpecialist/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Strong customer service experience in a fast-paced setting
• Proven abilities and desire to work in a team environment
• Excellent verbal communication skills and ability to work with diverse populations
• Knowledge of proper cash handling procedures

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• High school diploma or equivalent
• Two terms of college level course work with an emphasis on business technology, accounting or relevant office occupations curriculum (NOTE: Six months of relevant experience may substitute for the college level course work.)
• Two years experience in cashiering, accounting or related office work
• Six months experience in a customer service environment OR one year experience in a student service environment with considerable public contact is required

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave:   (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 12 Paid holidays

View a complete list of PCC benefits.