Job Details

The Division of Enrollment Services / Answer Center is seeking an Associate Director of Enrollment Services to provide leadership and oversight for district-wide enrollment services operations, ensuring exceptional student service, efficient workflows, and a seamless registration and enrollment experience.

Under the direction of management, oversees daily operations, manages resources, and optimizes service delivery to enhance student access and success. Leads the planning, development, and implementation of operational strategies, policies, and procedures that support enrollment and retention goals. Supervises and develops a high-performing team by providing training, coaching, and skill-building opportunities to ensure staff mastery of processes, technologies, and customer service best practices.

Manages staffing, scheduling, and workflow to maintain consistent service across campuses, ensuring students receive timely and effective support. Serves as a key liaison and subject matter expert on registration, admissions, student records, and compliance with institutional policies and regulatory requirements. Collaborates with faculty, staff, and external partners to improve service coordination and operational efficiency. Monitors performance metrics, analyzes data, and implements enhancements to streamline operations while fostering a culture of continuous improvement, professional development, and student-centered service. Operates with a high degree of autonomy and decision-making authority, contributing to the overall success of enrollment services across the college.

In your cover letter, please address:

•  Your interest in the position
•  How you meet the minimum qualifications and success criteria 

See the classification description for additional information: https://www.pcc.edu/hr/employment/management-jobs/program-mgr2/

Please Note: This position is fully ONSITE with limited remote work capabilities, to be coordinated with the supervisor as applicable.

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Success Criteria: 

• Experience providing both direct service and operational leadership of a complex, public-serving office in a multi-site environment, preferably within Enrollment Services or an enrollment-related office such as Admissions, Financial Aid, Registrar, New Student Orientation, or Advising.

• Demonstrated experience identifying and implementing data-informed improvements to enhance stakeholder/customer experience, efficiencies, and overall service delivery.

• Professional staff supervision experience, including coaching, and providing performance feedback to staff.

• Directly leading or contributing in a significant capacity to the successful implementation of new technologies.
  Experience with building and maintaining strong partnerships with both internal and external stakeholders to enhance collaboration, streamline processes, and improve access to services

• Ability to learn and perform front-line functions while embracing a team mindset, balancing the interrelated demands of various departmental roles to provide direct support and ensure continuity of service.

• Knowledge of change management principles, best practices and applied use of those in large-scale change initiatives.

Minimum Qualifications:

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Positions in this classification typically require a blend of administrative and supervisory experience, including expertise with office operations, updating and maintaining accurate database records, using technological resources, and experience or training related to the program or service to which assigned.

A typical way to meet these requirements would be:

• Bachelor’s degree in Social Sciences, Communication, or related field. Relevant experience may substitute for the degree requirement on a year-for year basis.

• Three years of progressively responsible, professional level experience in higher education student services, including two years of supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of: 

• Student information systems and other college technology, how it works, how it intersects with departmental work

• Knowledge of and ability to apply a Diversity, Equity, and Inclusion (DEI) lens: Demonstrated experience in evaluating and enhancing policies, practices, and decisions to ensure they are inclusive, equitable, and considerate of diverse perspectives and needs.

• Higher Education and student services;

• Advanced principles and practices in the area of college registration, admissions, student services, financial aid and payment requirements;

• Supervisory principles;

• Applicable Federal, State, and local laws, rules, regulations, codes and/or statutes;

• Analytical methods and techniques;

• Needs assessment methods;

• Strategic planning principles;

• Project management principles and practices;

• Systems building and integration principles.

Skills in: 

• Supervising and training subordinate staff.

• Interpreting and applying applicable laws, rules, and regulations.

• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals.

• Managing, marketing, and promoting programs; Planning and implementing program components;
  Compiling and analyzing data; Conducting needs analysis; Preparing, managing, and administering grants and/or contracts; Speaking in public; Conducting outreach activities; Preparing collateral and marketing materials; Developing strategic plans; Interpreting complex documents.

• Analyzing the applicability and/or value of the implementation of emerging trends and/or services;
  Assessing the consequences and outcomes of program initiatives.

• Ensuring compliance with applicable internal and external program requirements.

• Monitoring legal and regulatory changes. 

• Maintaining confidentiality. 

• Analyzing processes and making recommendations for improvement.

• Researching, analyzing, and applying relevant information to the development of departmental processes and programs.

• Coordinating activities with other internal departments and/or external agencies.

• Preparing a variety of reports related to operational activities, including statistical analysis.

• Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  Utilizing computer technology used for communication, data gathering and reporting; Communicating effectively through oral and written mediums.

Ability to: 

• Interpret, analyze and evaluate complex problems to successfully recognize and define solutions.

• Utilizing computer technology used for communication, data gathering and reporting

• Communicating effectively through oral and written mediums. 

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. After one year of management or confidential service, PCC also provides a 2% contribution to a 403(b) account for eligible management and confidential personnel. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.

Paid Leave:(Pro-rated by FTE for Part-Time Employees)
- 14.67 hours of vacation leave per month
- 1 day of sick leave per month
- 12 holidays
- 3 additional personal leave days per year

View a complete list of PCC benefits.