Job Details

The Portland Community College division of Teaching, Learning, and Curricular Innovation (TLCI) seeks a dynamic individual to join our expanding Center for Teaching and Learning Excellence as the Experiential Learning Operations Manager. 

This new position forms part of the leadership team for the Center, along with the managers for faculty success, the education abroad program, and the community- and work-based learning programs, and reports to the Dean for TLCI. 

The Experiential Learning Operations Manager will manage the operational functions for experiential learning programs.  In collaboration with program managers and the college finance and compliance team, this individual develops and maintains program policies and procedures related to risk management and contracting with program vendors and industry and community partners; works with teams across the college to ensure compliance with college-related systems and policies; and supervises the Experiential Learning Operations office assistant. 

This position will be based at PCC’s Cascade campus, and can be fully on-site or hybrid. Maximum remote work days per week will vary from 3-5 depending on time of year and stakeholder engagement needs (as determined in coordination with supervisor).

See the classification description for additional information: https://www.pcc.edu/hr/employment/management-jobs/operations-program-manager/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

In your cover letter and application materials, please address how your experience and background supports each of the following success criteria:

1. Demonstrated experience successfully managing compliance, risk management, and contract policies, procedures, documentation, and continuous process improvement for academic and/or student affairs programs in a higher education setting
2.  Demonstrated experience collaborating with program managers and IT staff to administer program management and reporting software and program use of institutional software tools, including enterprise/SIS platforms (Banner, Workday, or similar) and program management software (Terra Dotta, GivePulse, or similar)
3.  Demonstrated ability to develop, maintain, and improve processes and documentation to support student enrollment in and payment for programs in coordination with program managers and multiple service departments across the college
4.  Demonstrated ability to work effectively as part of a leadership team and to coordinate with department, college and external stakeholders to develop, maintain, and improve operational processes, reports, and systems
5.  Demonstrated experience working with diverse academic, cultural and ethnic backgrounds of community college students and staff

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• Bachelor’s Degree in Business Administration, Communications, Marketing, Public Relations or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis.
• Three (3) years progressively responsible, professional experience related to area of assignment, including two (2) years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.
• One (1) year of experience supporting student services and/or academic affairs operations.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. After one year of management or confidential service, PCC also provides a 2% contribution to a 403(b) account for eligible management and confidential personnel. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- 14.67 hours of vacation leave per month
- 1 day of sick leave per month
- 12 holidays
- 3 additional personal leave days per year

View a complete list of PCC benefits.