Job Details

The Online Learning Student Success team is looking for a professional passionate about supporting students in attaining their goals. In this role, you will provide comprehensive and holistic support to online learners by addressing challenges impacting their academic success. The ideal candidate is student-centered and will create a collaborative relationship with each student.


We are interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. If you meet the minimum qualifications, we encourage you to apply even if you do not believe you meet every one of the success criteria qualifications described below. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the College.

The Online Learning Success Coach will primarily work remotely. Given student feedback, there may be times when they may need to travel to a campus based on student needs. If they do not want to be remote, they can let us know which campus they are near so we can find a space near them.

See the classification description for additional information: https://www.pcc.edu/hr/employment/academic-pro-jobs/online-learning-success-coach/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

1. Demonstrated experience keeping records, maintaining private information, and reviewing data for students or clients.

2. Knowledge of culturally responsive practices and diversity, equity, inclusion, and belonging principles. Experience working with students from diverse ethnic, cultural, and socio-economic backgrounds through culturally informed practices.

3. Experience working collaboratively in a remote work environment with internal and external partners (e.g., academic advisors, counselors, community partners, etc.) to coordinate student support and engagement.

4. Demonstrated experience helping students develop personalized action plans, articulate goals,  and address barriers to academic achievement in higher education and online learning environments.

5. Experience leveraging current technologies and multiple communication modalities (email, phone, video conferencing, etc.) to facilitate appointments, deliver presentations, and create resources.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• Bachelor’s degree in Education, Psychology, Social Science, or related field. Experience performing the duties of this job may substitute for the degree requirement on a year-by-year basis.
• One year of experience working with online students or clients in an educational or social service environment. Experience should include working with students or clients to develop goals and manage caseloads.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.

*Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance.

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of services)
- 1 day of sick leave per month
- 12 holidays
- 3 additional personal leave days per year

View a complete list of PCC benefits.