Job Details

Apply Immediately; This position will close once sufficient qualified applications have been received.

Job Summary

This is the senior level in the Office Assistant job family. Incumbents in this classification perform a wide variety of responsible office support and administrative functions in support of the assigned college program, service, or department which requires full proficiency in general office functions. The Senior Office Assistant position requires in-depth and/or specialized technical knowledge of the department or work unit’s function, policies, procedures, governing laws and regulations or other pertinent bodies of knowledge. Incumbents may have lead worker responsibilities over classified staff.

In the context of the PCC Dental Front Desk, this role serves as the first point of contact for patients, providing essential administrative support to ensure the efficient operation of the dental clinic. Responsibilities include managing patient appointments, handling inquiries, and coordinating communication between patients and dental staff. The ideal candidate will possess exceptional customer service skills, strong attention to detail, and proficiency in dental practice management software. Key duties include checking patients in and out, rescheduling appointments, and maintaining accurate patient records in compliance with HIPAA regulations. Success in this position requires strong organizational abilities, effective time management, and a collaborative spirit, all of which contribute to a positive patient experience and a well-functioning dental team.

Distinguishing Characteristics

Critical distinguishing factors for this classification are that incumbents work with a very high degree of independence and discretion, are expected to be very knowledgeable in the technical functions and processes of their department or program, and typically are assigned the most complex and challenging assignments and problems.

Knowledge, Skills, and Abilities

Knowledge of:

• Contemporary office practices, procedures and techniques;

• Spelling, vocabulary, math and grammar skills appropriate to the level of the position;

• Advanced budget principles.

Skills in:

• Operating a computer and various software packages;

• Operating a variety of office equipment;

• Identifying student needs and matching them with available resources.

Ability to:

• Develop and maintain effective working relationships;

• Meet college expectations regarding customer service;

• Maintain a reliable and dependable attendance record;

• Provide effective and responsive service to department customers and contacts;

• Locate information using electronic resources, including the Intranet and Internet, as assigned;

• Learn and utilize Banner or other information systems and databases;

• Create and maintain accurate and up-to-date records.

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/OfficeAssistantSenior/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

The dental front desk position requires a blend of skills and attributes essential for efficient clinic operations and positive patient experiences. Key criteria include:

1. Demonstrates a friendly and professional demeanor when interacting with patients, students, and colleagues from diverse cultural backgrounds. 

2. Effectively handles patient inquiries, complaints, and concerns with empathy and understanding.

3. Clearly conveys information regarding appointments and treatment plans while maintaining open communication with faculty, staff, and students.

4. Manages multiple tasks, prioritizes effectively, and optimizes scheduling to ensure the clinic runs smoothly.

5. Accurately inputs information into EHR systems and is proficient in dental practice management software, as well as office equipment (e.g., phones, computers, printers).

6. Quickly identifies and resolves issues, adapts to changes, and proactively seeks solutions to enhance efficiency.

7. Adheres to HIPAA and other confidentiality regulations and ensures documentation is complete and compliant with office policies and procedures.

8. Works effectively with the dental team to support patient care and participates in team initiatives.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• High school diploma or equivalent. 

• Five years of office assistant experience. 

• College or business school training may be substituted for up to two years of the experience requirement. 

• Experience, education or training in the department or program area of assignment is highly desirable.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 8 hours of sick leave per month
- 24 hours of additional personal leave days per year - 12 Paid holidays

View a complete list of PCC benefits.