Job Details

The Media Services Technician II is responsible for providing a wide range of hands-on technical assistance in the operation of multimedia and distance education equipment, including resolving connectivity issues, troubleshooting audio visual equipment, and working with large group events.  The incumbent provides customer service to diverse groups including students, faculty, vendors and the general public with different levels of technology skills.  This position performs project planning including defining functional objectives and developing procedures.  

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/MediaServicesTechnicianII/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Strong communication and customer service skills. Ability to communicate effectively with diverse stakeholders including students, faculty, staff, and community members. Ability to work both independently and as an effective team member. Ability to work closely with others, be reliable and take direction.
• Strong experience setting up and managing audio-visual equipment in various environments (e.g classrooms, event space, conference rooms, etc.). Demonstrated experience operating audio and video systems for live events, both in person and online (Zoom, Google Meet, etc.).
• Demonstrated ability to successfully follow through on tasks, projects and other work as assigned. Excellent problem solving ability and incident\outage response.
• Proficient computer skills and a working knowledge of computer networks, including software tools such as remote access (VPN, RDP, etc.). Ability to learn new digital media systems and support toolkits. Knowledge working with and troubleshooting hardware components.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Associate’s degree or two years of college level coursework in computer science discipline, media services or related area (relevant experience may substitute for the educational requirement on a year-for-year basis).

Three years of experience working with various types of computer software and hardware, operating audio visual equipment and using automated recording systems.

Must possess knowledge of current computer hardware, operating systems, client/server and network technologies. This knowledge could be demonstrated by possessing one or more of the following certifications:
A+
Net+
Microsoft related
CTS
Extron, Crestron, AMX related certifications
Polycom or Cisco certifications for videoconferencing
Completion of PCC multimedia program

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 8 hours of sick leave per month
- 24 hours of additional personal leave days per year - 12 Paid holidays

For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits