Job Details

The Computing Technology Specialist position works with staff, faculty and students to ensure that the PCs, Macs, software applications and other technology devices are working well. The Computing Technology Specialist is on the campus IT team and collaborates with all IT staff. The goals for the position include troubleshooting and resolving technology issues, assisting users with technology challenges and questions, using technology management systems to automate technology updates and provide remote access support, developing documentation and procedures for users and technology staff, and working on project teams to implement new and updated systems. Effective communication skills, development of interpersonal working relationships and professionalism, courtesy and respect are critical components of the position. The position will work on a “hybrid” schedule with the majority of work time on-campus plus some remote work time.

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/computing-technology-specialist/

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Experience supporting PCs, Macs and other devices and the associated software applications.
  Ability to work with students, staff, faculty, vendors and others to assist with using technology devices and software, resolve technology issues and challenges and assist with technology projects.
  
• Demonstrated knowledge of management tools (Kace, Jamf, FireEye, Deep Freeze, Bomgar, Ghost, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
  
• Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
  
• Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge and advanced troubleshooting skills.
  
• Experience maintaining technology skills and keeping current on new techniques, procedures and tools.
  Has experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• High School diploma or equivalent.
• Associate’s degree or two years of college-level coursework or training in a computer-related discipline.
• Relevant experience may substitute for the degree requirement on a year for year basis.
• Two years of work experience with computing systems is also required.
• Must possess knowledge of current personal computer hardware, operating systems, client/server and network technologies, including printers and peripheral devices such as scanners, PDAs and special needs equipment.

Ability to:  Install and configure a wide variety of software applications. The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications:

• A+
• Net+
• Microsoft related

Ability to:  Effectively and clearly communicate verbally and in writing; read, understand and follow complicated technical documentation, procedures and instructions; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose and repair computer problems in a complex networked environment; plan, organize, document complex technical and configure systems for consistency with institutional policies and procedures; effectively prioritizes work requests and work occasional long hours; collaborate and work effectively in a team environment; provide effective and responsive service to departmental customers provide own transportation to various sites throughout the district.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave:   (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 11 Paid holidays

View a complete list of PCC benefits.