In this role, you will coordinate activities in various computer labs to ensure that students have access to and assistance in the use of computer technology. Assumes full responsibility for the operation, safety and security of the computer labs during morning, evening and weekend hours. Hires, trains and supervises student help, work-study and casual employees that support the computer labs. Performs basic troubleshooting and repairs and maintains an inventory of supplies and equipment.
See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/complabscoord/
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Experience supporting students, faculty, staff and the general public from a client service \ customer service perspective. Demonstrated skill in time management, communication, and prioritization. Experience in working through difficult situations and collaborating with others to resolve issues.Communication skills related to keeping management updated on issues related to our client service and equipment status in our labs.Experience supporting classrooms and computer labs.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
High school diploma or equivalent and two years of post-secondary education in a computer related discipline. Relevant experience may substitute for the post-secondary education on a year-for year basis. Two years of experience supporting computer laboratory activities or administrative support experience that encompasses the training and directing of staff and coordination of facility coverage in a customer service environment.Knowledge of:Computer equipment and related software; effective coordination and supervisory techniques.Ability to:Train and lead others; Communicate in a group/classroom setting; Provide assistance and problem solve a variety of basic computer related issues; enforce policies and procedures and maintain a positive customer service environment; Recruit, work with and supervise a culturally, racially and gender diverse work group.
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).Paid Leave: (Pro-rated by FTE for Part-Time Employees)Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)8 hours of sick leave per month24 hours of additional personal leave days per year11 Paid holidays
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
View a complete list of PCC benefits.
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Special Conditions for this position:
This position has been identified as a Campus Security Authority (CSA) pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Campus Security Authorities must immediately report Clery Act crimes that occurred on Portland Community College’s Clery geography on the Crime Incident Report (CIRTrac™) located on the Department of Public Safety’s Clery Act compliance webpage. Following entry of a report on CIRTrac™ PCC’s Clery Specialist will (1) analyze the report for issuance of a timely warning or emergency notification; and (2) will determine if the report should be included in the annual statistical disclosures. The Clery Specialist shall annually assign CSAs online Clery Act training to ensure they are provided proper training to fulfill their reporting responsibilities required by the Clery Act and PCC’s Clery Act policy.
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